Contact form
Whether you're looking for our products, exploring wholesale opportunities,
interested in becoming a retail partner, or simply have a question,
our team is always happy to assist.
At Abide Hawaii, we believe great partnerships begin with great conversations.
Whether you're a homeowner, restaurant, hotel, retailer, distributor,
or business owner, we'd love to hear from you.
SALES & SUPPORT:
hello@abidehawaii.com or (808) 909-8118
FAQs
"Shipping, Delivery & Pickup"
Learn about delivery options, minimum order requirements, pickup arrangements, and where to find our products locally.
Yes! Abide Hawaii offers direct delivery for qualifying orders of $500 or more per delivery, subject to delivery location, product availability, and scheduling.
Please contact our team with your order details and delivery address to confirm available options.
For smaller orders, we recommend exploring our products at participating retailers such as ChefZone, Times, Don Quijote, Target, or Walmart. Product selection and availability may vary by location.
If you're a business looking for regular or recurring supply, we'd love to hear from you! We understand that every business has different needs and are happy to discuss potential ordering and delivery arrangements based on your purchasing frequency, order volume, and location.
Please contact our team to explore available options.
Yes! Pickup may be arranged for eligible orders by appointment.
Please contact our team in advance to confirm product availability, pickup location, and a convenient time. Walk-in pickup is not guaranteed.
Delivery times depend on product availability, order size, delivery location, and scheduling.
Our team will provide an estimated delivery schedule when confirming your order. Delivery dates are estimates and may be subject to change.
If you have a specific deadline, please let us know when requesting your quote or placing your order.
Selected Abide Hawaii products are available at participating retailers, including Times, Target, Walmart, Don Quijote, and ChefZone.
Retail pack sizes are available at select retail stores, while larger foodservice packs may be available at ChefZone.
Product selection, pack sizes, pricing, and availability vary by retailer and location. We recommend checking with the store before visiting.
FAQs
"Online Shopping"
Find helpful information about ordering online, choosing pack sizes, checking product quantities, and purchasing from Abide Hawaii.
Email: hello@abidehawaii.com
Absolutely! Abide Hawaii serves both individual customers and businesses.
You can browse our online catalog to explore everyday essentials, foodware, and available product options.
Selected products are also available at participating retailers throughout Hawaii.
For individual purchases or smaller quantities, we recommend browsing our online store or visiting participating retail locations.
If you're purchasing for a restaurant, retail store, hotel, or other business and need larger quantities, recurring supply, or a customized quotation, please contact our team.
We'll be happy to help you explore the most suitable purchasing options for your needs.
A retail pack contains a smaller quantity of products, while a case pack typically includes multiple retail packs or a larger bulk quantity.
For example, "36 Packs / 25 Count" means 36 individual packs containing 25 pieces each, for a total of 900 pieces per case.
Pack configurations vary by product, so please review the selected option, pack count, and total quantity before placing an order.
Available product options and details are listed on individual product pages.
Pricing, pack sizes, and availability may vary depending on the product and purchasing method.
For wholesale pricing, large-volume requests, or specific product availability, please contact our team with the products and quantities you're interested in.
For delivery and pickup details, please refer to our Shipping, Delivery & Pickup FAQs.
FAQs
"Wholesale & Business Orders"
For everyday purchases, browse our online store. For wholesale quotes, recurring supply, samples, or custom projects, get in touch with our team.
Email: hello@abidehawaii.com
Yes! Abide Hawaii supplies products to restaurants, retailers, hotels, caterers, and other businesses throughout Hawaii.
We offer a variety of foodservice packaging, disposable foodware, and everyday essentials suitable for commercial use.
Contact our team with the products you're interested in, estimated quantities, and business location to discuss pricing and available purchasing options.
Both options may be available!
Whether you're preparing for a one-time event, stocking your business, or looking for a reliable long-term supplier, we're happy to discuss your needs.
For businesses requiring recurring supply, we can review purchasing frequency, estimated volume, and delivery requirements to explore suitable arrangements.
All orders and supply arrangements are subject to product availability, scheduling, and confirmation.
Minimum order quantities may vary depending on the product, packaging configuration, and order requirements.
Our standard minimum for direct delivery is $1,000 per delivery. However, this is a delivery requirement and does not necessarily represent the minimum quantity for wholesale purchasing.
If your business requires smaller but recurring orders, please contact us to discuss potential options.
To help us prepare an accurate quotation, please include:
- Business name and contact information
- Products or product types you're interested in
- Estimated quantities and preferred pack sizes
- Delivery location or pickup preference
- Expected ordering frequency, if applicable
- Requested delivery date or timeline, if applicable
The more details you provide, the easier it is for our team to review available options and prepare a quotation suited to your business.
FAQs
"Products, Testing & Custom Options"
Learn about product testing, materials, sample requests, custom branding, and product sourcing opportunities.
Email: hello@abidehawaii.com
Yes. Samples of our bamboo paper products were independently tested by SGS for 671 PFAS compounds using Modified EN 17681-1:2025.
No PFAS were detected in the submitted samples under the test conditions.
The test report is available upon request. Please contact us to confirm whether the testing covers the specific product you are considering.
Custom branding options may be available for qualifying orders.
If you're interested in adding your business logo or creating personalized napkins, please contact our team with your design, estimated order quantity, and preferred timeline.
We'll review your request and discuss available options, minimum order quantities, production requirements, and estimated lead times.
Custom orders are subject to confirmation and applicable production terms.
We'd be happy to review your request!
If you're looking for a specific type of foodservice packaging, disposable product, or everyday essential that isn't currently in our catalog, please let us know.
Our team can explore potential sourcing or product development options based on your specifications, estimated quantities, and business needs.
Product availability, minimum order requirements, and development timelines will depend on the project.
Sample requests may be considered depending on the product, availability, and intended business use.
Please contact us with the products you're interested in and a brief description of your needs.
Our team will review your request and let you know whether samples are available and if any associated costs or conditions apply.
Absolutely! If you're looking for a product, size, or packaging option that isn't currently available, feel free to reach out.
We can review your requirements, check availability, and discuss possible sourcing or upcoming product options.
Availability, minimum order quantities, and lead times will depend on the specific product and supplier arrangements.
FAQs
"Orders, Returns & Store Policies"
Find important information about order changes, cancellations, returns, damaged products, refunds, and customer privacy.
Email: hello@abidehawaii.com
All sales are final. Due to the nature of our foodservice packaging, disposable products, and business supplies, we do not accept returns or exchanges for change of mind, incorrect customer selections, or products that are no longer needed.
If your order arrives damaged, defective, incomplete, or incorrect, please contact our team as soon as possible.
We'll review the issue and provide an appropriate resolution in accordance with our policies and applicable law.
Please refer to our Return & Refund Policy for complete details.
If you need to make changes to your order, please contact us as soon as possible.
Cancellation or modification requests are subject to review and are not guaranteed once an order has entered processing, preparation, procurement, or fulfillment.
Custom products, special orders, and certain wholesale purchases may have additional restrictions.
Please review your product selections, quantities, and delivery details carefully before confirming your order.
Please contact hello@abidehawaii.com as soon as possible, preferably within five business days of receiving your order.
Include your order number, a description of the issue, and clear photos of the affected products and packaging when available.
Our team will review the situation and determine an appropriate resolution, which may include replacement, missing items, or a refund, as appropriate and in accordance with applicable law.
The requested reporting period does not limit your rights under applicable law.
If a refund is approved or required by applicable law, it will generally be issued to the original payment method.
Processing times may vary depending on the payment provider and circumstances.
Please note that refunds are not automatically available for change of mind, excess inventory, or incorrect customer selections.
We take customer privacy seriously and use reasonable security measures designed to protect personal information.
Customer information may be used to process orders, respond to inquiries, coordinate deliveries, administer eligible promotions, and support our business operations.
We may also work with authorized service providers, such as Shopify and payment processors, to deliver our services.
For more details about how we collect, use, and disclose personal information, please review our Privacy Policy.