FAQs
"Shipping, Delivery & Pickup"
Learn about delivery options, minimum order requirements, pickup arrangements, and where to find our products locally.
Email: hello@abidehawaii.com
Yes! Abide Hawaii offers direct delivery for qualifying orders of $1,000 or more per delivery, subject to delivery location, product availability, and scheduling.
Please contact our team with your order details and delivery address to confirm available options.
For orders under $1,000, we recommend checking participating retailers such as ChefZone, Times, Don Quijote, Target, or Walmart, depending on the product and pack size.
You may also contact our team to ask about available purchasing options or scheduled office pickup for eligible orders. Product availability varies.
Yes! Office pickup may be arranged for eligible orders by appointment.
Please contact our team in advance to confirm product availability, pickup location, and a convenient time. Walk-in pickup is not guaranteed.
Delivery times depend on product availability, order size, delivery location, and scheduling.
Our team will provide an estimated delivery schedule when confirming your order. Delivery dates are estimates and may be subject to change.
Selected Abide Hawaii products are available at participating retailers, including Times, Target, Walmart, Don Quijote, and ChefZone.
Product selection, pack sizes, pricing, and availability may vary by location. Please contact the retailer directly to confirm availability.
FAQs
"Online Shopping"
Find helpful information about ordering online, choosing pack sizes, checking product quantities, and purchasing from Abide Hawaii.
Email: hello@abidehawaii.com
Yes! We serve both individual customers and businesses. For everyday purchases or smaller quantities, shop directly through our online store. Available pack sizes and pricing are listed on each product page.
For smaller quantities or a straightforward one-time purchase, ordering online is the easiest way to shop. For larger volumes, ongoing business supply, custom products, or a wholesale quote, contact our team so we can review your needs.
Each product listing includes available pack sizes and quantities.
A retail pack contains a smaller quantity intended for individual purchases, while a case pack includes multiple packs or larger quantities.
For example, "36 Packs / 25 Count" means 36 individual packs containing 25 pieces each, for a total of 900 pieces per case.
Please review the selected product option and quantity before placing your order, as pack configurations vary by product.
Check our online store for pricing and shipping options, or contact us directly at hello@abidehawaii.com with your order details for assistance. Will Call pickup is also available if you prefer to collect your order in person.
FAQs
"Wholesale & Business Orders"
Explore bulk purchasing, wholesale inquiries, business supply options, and how to request a quotation for your business.
Email: hello@abidehawaii.com
Yes. Abide Hawaii is a wholesale distributor serving retailers, restaurants, hotels, caterers, and other businesses. Contact us with the products you need, estimated quantities, and business location to request pricing and discuss ordering options.
You can contact us about either a one-time bulk purchase or recurring supply. Let us know approximately how much you need per order and how often you expect to reorder. We can then discuss product availability, order quantities, and delivery arrangements.
Minimum order quantities may vary depending on the product, packaging configuration, and order requirements.
For direct delivery, a minimum order value of $1,000 per delivery currently applies. This is a delivery requirement and does not necessarily represent the minimum quantity for wholesale purchasing.
Contact our team with your product list and estimated quantities, and we'll help you explore available options.
Please include your business name, contact information, delivery location, product names or item numbers, estimated quantities, and requested date. If you need recurring supply, include your expected ordering frequency. This helps us prepare a quote that fits your operation.
FAQs
"Products, Testing & Custom Options"
Learn more about our product materials, testing, sample availability, custom branding, and product sourcing services.
Email: hello@abidehawaii.com
Samples of our bamboo paper products were independently tested by SGS for 671 PFAS compounds using Modified EN 17681-1:2025. No PFAS were detected in the submitted samples under the test conditions.
The report is available upon request. Contact us to confirm whether the testing covers the specific product you are considering.
Yes. Custom logo printing is available for qualifying orders of our premium linen-like napkins, making them a great option for restaurants, hotels, catering, and branded events.
Send us your logo artwork, preferred napkin size or fold, estimated quantity, and requested date. Our team can review printing options, minimum quantities, pricing, and production timing with you.
Yes. We welcome product requests and opportunities to explore custom solutions for hotels, restaurants, retailers, and other businesses.
Tell us what you need, including the intended use, preferred material, dimensions, design or branding requirements, estimated volume, and target date. Reference photos or an existing sample are helpful. Our team can review feasibility, sourcing or development options, order requirements, and timing.
Samples may be available upon request for selected products. Contact us with the items you are interested in and how you plan to use them. Our team can confirm sample availability and any applicable costs or shipping arrangements.
Absolutely! If you're looking for a product, size, or packaging option that isn't currently available, feel free to reach out.
We can review your requirements, check availability, and discuss possible sourcing or upcoming product options.
Availability, minimum order quantities, and lead times will depend on the specific product and supplier arrangements.
FAQs
"Orders, Returns & Store Policies"
Find important information about order changes, cancellations, returns, damaged products, refunds, and customer privacy.
Email: hello@abidehawaii.com
All sales are final. Due to the nature of our foodservice packaging, disposable products, and business supplies, we do not accept returns or exchanges for change of mind, incorrect customer selections, or products that are no longer needed.
If your order arrives damaged, defective, incomplete, or incorrect, please contact our team as soon as possible with your order details and photos when available.
We'll review the issue and provide an appropriate resolution in accordance with our policies and applicable law.
Please refer to our Return & Refund Policy for complete details.
If you need to make changes, please contact us as soon as possible.
Cancellation or modification requests are subject to review and are not guaranteed once an order has entered processing, preparation, or fulfillment.
Special orders and custom products may have additional restrictions.
Please contact hello@abidehawaii.com as soon as possible after receiving your order.
Include your order number, a description of the issue, and clear photos of the affected products and packaging when available.
Our team will review the situation and determine an appropriate resolution in accordance with our policies and applicable law.
If a refund is approved or required by applicable law, it will generally be issued to the original payment method.
Processing times may vary depending on your payment provider and the circumstances of the refund.
Refunds are not automatically available for change of mind, excess inventory, or incorrect customer selections.
We take customer privacy seriously and use reasonable measures designed to protect personal information.
Customer information is used for purposes such as processing orders, responding to inquiries, coordinating deliveries, and supporting our business operations.
For more information about how we collect, use, and disclose personal information, please review our Privacy Policy.
Contact form
Whether you're looking for our products, exploring wholesale opportunities,
interested in becoming a retail partner, or simply have a question,
our team is always happy to assist.
At Abide Hawaii, we believe great partnerships begin with great conversations.
Whether you're a homeowner, restaurant, hotel, retailer, distributor,
or business owner, we'd love to hear from you.
SALES & SUPPORT:
hello@abidehawaii.com or (808) 909-8118